Refunds and returns policy
We hope that you are completely happy with your purchase, however should you change your mind for any reason then we will refund any items returned to us in the original, saleable condition within 60 days, starting the day after the day on which the goods are delivered.
Unfortunately we don’t offer a free returns service and the cost of returning your purchase to us must be covered by you.
You can return unwanted items with the completed returns form that accompanied your order.
You can also download a returns form HERE
If you do not have a returns form, please make sure you put a note in your return parcel with your name, contact number and order number to speed up your returns process.
Return your item(s) to the address below:
BvB Equestrian Returns
The Hop Kiln
Returns are processed within 7 working days of arrival to us and a refund will then be issued via the same means as the initial order. Please be aware at very busy times such as New Year and following bank holidays, this processing time may be extended but will be no longer than 14 working days.